
Figure 1: Empathy maps created to synthesize coded data. Data was not color-coded or coded in any visual way which makes it hard to identify the origin of each excerpt or identify trends across categories. [Created by EGR200 students – Fall 2018]
This way of thinking may seem simple or banal, however it indicates a core difference in how designers and non-designers engage in problem-solving tasks. Knowing how to use specialised software, like Adobe InDesign or Illustrator, or working with a design technique doesn’t make a person a designer. This is particularly notorious in the use of design thinking among non-designers. Frequently, people who work with the design thinking process are fond of the use of post-its. However, the use of post-its does not indicate an understanding of the process or guarantee an effective use of a technique. Using post-its in a deliberate way takes awareness, intention and practice, but helps reveal connections and patterns that otherwise would be hidden. One way to exemplify this mindset is when a person creates “coding rules” to purposefully color-code information and then uses consistently throughout the lifecycle of a project or at least while working with a same technique.
Figure 2: Concept maps created to visualize current problem situations. Information is color-coded by topic and type. For example, on the left map, the students is coding information with color and size. On the right image, pink post-its represent questions, orange post-its represent ideas, and blue and yellow post-its represent different types of data the student needs to research. [Created by EGR487 students – Spring 2019]

Figure 3: Empathy maps created to synthesize coded data. Data gathered from each participant. was color coded and then allocated to the respective category. As each color represent a different participant, at a glance it is easy to see that the sample size was of five participants, and which of them did not provide insights for all categories. [Created by EGR487 student – Spring 2019]
Learning design tools is only a small part of becoming a designer. Learning and applying the design mindset and way of working is what makes someone be a designer.
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